As a consumer of home care and services you are entitled to receive notification of the following rights both orally and in writing.
You have the right to exercise the following rights without retribution or retaliation from agency staff:
- Receive written information concerning the agency's policies on advance directives, including a description of applicable state law;
- Receive information about the care and services to be furnished, the disciplines that will furnish care, the frequency of proposed visits in advance and receive information about any changes;
- Receive care and services without discrimination based upon personal, cultural or ethnic preference, disabilities or whether you have formulated an advance directive;
- Authorize a representative to exercise your rights as a consumer of home care;
- Be informed of the full name, licensure status, staff position and employer of all persons supplying, staffing or supervising the care and services you receive;
- Be informed and participate in planning care and services and receive care from staff who are properly trained and competent;
- Refuse treatment within the confines of the law and be informed of the consequences;
- Participate in experimental research only upon your voluntary written consent;
- Have you and your property treated with respect and be free from neglect, financial exploitation, verbal, physical and psychological abuse;
- Be free from involuntary confinement and from physical or chemical restraints;
- Be ensured of the confidentiality of all records, communications, and personal information;
- Express complaints verbally or in writing about services or care that is or is not furnished.
If you believe your rights have been violated you may contact the agency directly:
Colorado CareAssist, 1911 11th Street, Floor 2, Boulder CO 80302
You may also file a complaint with:
Health Facilities and Emergency Medical Services Division, CDPHE
4300 Cherry Creek Drive South, Denver, CO 80246
303-692-2910 or 1-800-842-8826